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What if I need to cancel or make changes to an order?

Making changes to a proof is easy! Once approved, canceling your order depends on the current print status and how the order was placed (Directly on the PPP ordering site or through the API integration). 

Making changes to an order manually placed through the Page Per Page ordering site. 

If you need to cancel your order after it has been placed, but have NOT approved it, you can cancel the order online. If you need to make changes to your order and have NOT approved it, you can make changes by following these steps:

  1. Go to Active Orders
  2. Locate the order #
  3. Locate the Status column, and click Awaiting Proof Approval
  4. Scroll down and select General New Proof with Changes
  5. Enter detailed proof changes in the text box
  6. After reviewing the rest of the order details, scroll down and click the Submit button

Canceling an order manually placed through the Page Per Page ordering site. 

While the streamlined proof-to-print process improves turnaround time, we understand that an incorrect order submission can slip through the cracks. In these instances, a client may ask that pull an order from being processed

However, due to high daily volume, requesting to pull an order would require production to halt every other order in the queue at that given time. This not only impedes production flow, but can increase the risk of errors occurring. A representative at Page Per Page will need to cancel the order for the client. You cannot cancel these orders online.

Therefore, an order can ONLY be cancelled based on where it is in production.

  • CANCELLABLE - Approved, but printing has NOT started: Order is cancellable, and a $25 cancellation fee will be applied to remove the order from the system.

  • NOT CANCELLABLE - Approved, but printing is in progress OR printing is completed. Order is no longer retrievable, and therefore the client will be invoiced for the full amount of the order.

Canceling an API order sent through software integration follows a different cancellation method. 

To cancel an order sent through the integration connection, you will need to log into your Page Per Page account. Next, choose the PDF API Orders to search for the specific orders you need canceled. Once there, click on the drop down arrow to the left of the order to populate details and options for the order. If the CANCEL ORDER option is presented, you can click it to cancel the order. If the CANCEL ORDER option is not presented, the order is too far into production to cancel. 

NOTE - there is NO cancellation fee for API orders that are canceled by the client.