Making changes to a proof is easy! Once approved, canceling your order depends on the current print status.
Making changes to an order
If you need to cancel your order after it has been placed, but have NOT approved it, you can cancel the order online. If you need to make changes to your order and have NOT approved it, you can make changes by following these steps:
- Go to Active Orders
- Locate the order #
- Locate the Status column, and click Awaiting Proof Approval
- Scroll down and select General New Proof with Changes
- Enter detailed proof changes in the text box
- After reviewing the rest of the order details, scroll down and click the Submit button
Canceling an order
While the streamlined proof-to-print process improves turnaround time, we understand that an incorrect order submission can slip through the cracks. In these instances, a client may ask that pull an order from being processed
However, due to high daily volume, requesting to pull an order would require production to halt every other order in the queue at that given time. This not only impedes production flow, but can increase the risk of errors occurring.
Therefore, an order can ONLY be cancelled based on where it is in production.
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CANCELLABLE - Approved, but printing has NOT started: Order is cancellable, and a $25 cancellation fee will be applied to remove the order from the system.
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NOT CANCELLABLE - Approved, but printing is in progress OR printing is completed. Order is no longer retrievable, and therefore the client will be invoiced for the full amount of the order.